For product exchange, the product must be tested without being deformed or removing the labels, and must be in its original packaging and with all accessories. The exchange must be made within 14 days from the date of receipt of the product. You can submit your exchange request by sending an e-mail to info@qlu.com.tr or by filling out the form on our website https://qlu.com.tr/pages/contact . When your exchange request is approved, you will be provided with an exchange code and information for new product selection. Send the product to the specified address with the exchange code. The new product will be sent to you after the old product reaches us.

Wrong product may sometimes be due to cargo or operation intensity, but don't worry, we solve this situation quickly without making you suffer. All you have to do is report this situation to us quickly via our WhatsApp line ( +90 535 248 71 98 ), e-mail info@qlu.com.tr or the contact form on our website https://qlu.com.tr/pages/contact . Our sales representative will get back to you within 24 hours and deliver the correct product to you as soon as possible. You can return the wrong product to us free of charge. Your satisfaction is our top priority.

Sending the product back is quite simple. First of all, you need to inform us about the situation via our WhatsApp line ( +90 535 248 71 98 ), e-mail info@qlu.com.tr or the contact form on our website https://qlu.com.tr/pages/contact . After receiving your request, we will send you the free return shipping code and instructions. You can send the product to us free of charge from the nearest cargo branch using this shipping code. Make sure the product is packaged securely. When your return reaches us, you will be notified and the necessary procedures will be completed quickly.

If you purchased your product from platforms other than our website (such as Trendyol, Amazon), you must follow the return policy of the relevant platform for the return process. Making a return through these platforms usually involves the following steps:

• Trendyol: Log in to your Trendyol account and go to the "My Orders" section. Click the "Return" button next to the product you want to return and fill in the necessary information. When your return request is approved, you will be provided with a return shipping code. You can send the product free of charge from the nearest shipping branch using this shipping code.

• Amazon: Log in to your Amazon account and go to the "My Orders" section. Click the "Return Item" button next to the product you want to return and fill in the required information. When your return request is approved, you will be provided with a return shipping label. You can send the product back to the nearest shipping branch free of charge using this label.

If you encounter any problems or need further assistance, you can reach us via our WhatsApp line ( +90 535 248 71 98 ), email info@qlu.com.tr or the contact form on our website https://qlu.com.tr/pages/contact . Your satisfaction is our top priority.

To cancel your order, you must contact us as soon as possible. Your order can be canceled before it is shipped. You can contact us via our WhatsApp line ( +90 535 248 71 98 ), e-mail info@qlu.com.tr or the contact form on our website https://qlu.com.tr/pages/contact to cancel your order.

After your order is cancelled, your payment will be refunded to your account within 7 business days. If your order has been shipped, you will need to initiate the return process. In this case, you can follow our return procedures after receiving the product. Your satisfaction is our top priority.

Refunds for payments made from your credit card are quite simple. We use the iyzico secure payment infrastructure, so your refunds will be processed safely and quickly. Once your refund is approved, your payment will be refunded to your credit card within 7 business days. Send your refund request by e-mail to info@qlu.com.tr or via the contact form on our website https://qlu.com.tr/pages/contact . When your refund request is approved, the refund process to your credit card will be initiated via iyzico. Depending on your bank's procedures, your refund will be reflected in your credit card account within 7 business days. If you have any questions about the refund process, you can also reach us via our WhatsApp line (+90 535 248 71 98). Your satisfaction is our top priority.

After you place your order, we will regularly inform you about the status of your order and cargo information. When your order is shipped, you will be sent an e-mail or SMS with a tracking number. Using this tracking number, you can easily track where your order is on Yurtiçi Kargo's website. You can track the status of your order and cargo on Yurtiçi Kargo's website with the tracking number sent to you. You can also check the status of your order by going to the "My Orders" section on your account page. Your order will usually reach you within 2-5 business days. However, delivery time may vary depending on your region and the density of the cargo company. If you have any questions or problems, you can reach us via our WhatsApp line ( +90 535 248 71 98 ), e-mail info@qlu.com.tr or the contact form on our website https://qlu.com.tr/pages/contact .

To get information about our out-of-stock products and when they will be back in stock, please contact us via our WhatsApp line (+90 535 248 71 98) or email info@qlu.com.tr or you can reach us via the contact form on our website https://qlu.com.tr/pages/contact . Our products that are out of stock are usually restocked as soon as possible. We can inform you upon your request and notify you when the product is back in stock. We work to deliver the product you need to you as soon as possible, keeping customer satisfaction at the forefront.

Yes, as qlu.com.tr, we are the authorized seller of all the products we sell. We are the subsidiary company of Lootus Tekstil İthalat İhracat Danışmanlık Sanayi Ticaret Ltd. Şti. and the only authorized sales point as QLU SPOR GİYİM AŞ. We offer only original and guaranteed products to our customers. For more information about our products or any questions, you can reach us via our WhatsApp line (+90 535 248 71 98), e-mail info@qlu.com.tr or the contact form on our website https://qlu.com.tr/pages/contact .

We currently produce and sell our own brand QLU products. For bulk purchases of QLU brand, we provide special pricing and support according to the order quantity. If you want to produce your own brand with our quality and assurance, you must meet the minimum order quantity requirements. For detailed information on this subject and to evaluate cooperation opportunities, please contact us via e-mail info@qlu.com.tr . Our representatives will get back to you as soon as possible.